Responsible Gaming at hellspin

1 Our Commitment to Player Safety

hellspin operates on a simple principle: gambling should be an enjoyable form of entertainment, never a source of financial stress or personal hardship. We serve tens of thousands of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar — and we take seriously the trust each of those players places in us every time they log in.

Our responsible gaming programme is not a compliance checkbox. It is a living, actively managed framework that includes technical controls built into the platform, trained support staff who can identify and respond to signs of problem gambling, and clear policies that prioritise player welfare over short-term revenue. We would rather a player take a healthy break than continue gambling in a way that is harming them.

hellspin believes that the vast majority of players engage with our platform in a healthy, recreational manner. These tools and resources exist to support those who may occasionally need a nudge, as well as those for whom gambling has become or is becoming a serious concern. Whatever your situation, we are here to help.

2 18+ Age Restriction Policy

hellspin is an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any game or promotion on the platform. This policy applies to all players regardless of location, and there are no exceptions.

Age Verification Process

During registration, all players must provide a valid date of birth. Before any withdrawal is processed, hellspin requires full KYC (Know Your Customer) verification, which includes submission of a government-issued photo ID — such as a Bangladesh National ID Card, passport, or driving licence — that confirms the player's age. Accounts where age verification cannot be completed remain restricted until the process is finalised.

Protecting Minors

If you share a device with children or younger family members, we strongly recommend using parental control software to restrict access to gambling websites. Third-party tools such as NetNanny and similar services can block access to online gambling platforms at the device or network level. hellspin also recommends keeping your login credentials strictly private and logging out of your account when your device is not in use.

If you believe a minor has accessed or registered on hellspin, please contact us immediately at support@hellspin so we can investigate and take appropriate action without delay.

3 Recognising Problem Gambling

Problem gambling affects people from all walks of life and can develop gradually. Being aware of the warning signs — in yourself or in someone you care about — is the first step toward getting help. hellspin encourages all players to regularly reflect on their gambling habits honestly.

Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem. If several of these apply to you, we encourage you to use our self-assessment tools or reach out to our support team:

4 Player Protection Tools

hellspin provides a comprehensive suite of player protection tools accessible directly from your account settings. These tools are designed to give you meaningful control over your gambling activity at all times. All restrictive controls (setting a lower limit, initiating a time-out, requesting self-exclusion) take effect immediately upon confirmation.

5 Deposit & Loss Limits

hellspin's limit system is one of the most straightforward tools available to you. Setting a deposit limit means that no matter what you want to do in the heat of the moment, the platform will physically prevent you from depositing beyond your chosen threshold until the relevant period resets. This removes the reliance on willpower alone.

How Limits Work with bKash and Nagad

hellspin's deposit limit controls work at the platform level, applied regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer. Once your platform deposit limit is reached for the current period, deposit requests from any payment channel will be declined automatically until the period resets. This means you cannot bypass your limit by switching payment methods.

6 Self-Exclusion & Time-Out

Sometimes the most effective thing you can do is step away entirely. hellspin offers two distinct mechanisms for taking a break, designed to suit different levels of concern.

Time-Out (Short-Term Break)

A time-out is a temporary account suspension lasting between 24 hours and 6 weeks. During this period your account is fully suspended — you cannot log in, place bets, or make deposits. However, withdrawals of any existing balance remain available. A time-out is a good option if you feel you simply need a structured short break but are not concerned about long-term gambling harm.

Time-outs are activated immediately upon request and cannot be reversed before the chosen period expires, regardless of how you feel at the time. This is by design — it ensures the break is meaningful rather than easily circumvented.

Self-Exclusion (Long-Term or Permanent)

Self-exclusion is a more serious commitment intended for players who recognise that their gambling behaviour has become problematic. You may request self-exclusion for the following periods:

• 3 months — a substantial medium-term break
• 6 months — recommended by most counselling services as a minimum for addressing problem gambling
• 1 year — an extended exclusion to allow meaningful lifestyle changes
• 5 years — for those who wish to distance themselves from gambling long-term
• Permanent — the account is closed and cannot be reopened under any circumstances

What Happens During Self-Exclusion

• Your account is immediately suspended and login is disabled.
• All marketing emails, SMS, and promotional notifications are permanently stopped.
• Any pending bonuses or bonus funds are voided.
• You may still withdraw any real-money balance remaining in your account by contacting support@hellspin.
• hellspin will make reasonable efforts to prevent you from opening a new account during the exclusion period.

7 Support & Help Resources

If you are concerned that gambling is affecting your life, your finances, or your relationships, please reach out. Asking for help is a sign of strength, and there is meaningful support available both within hellspin and through independent organisations. You do not have to be in a crisis to seek guidance — early conversations are always easier than later ones.

Independent Support Organisations

hellspin encourages any player struggling with gambling-related issues to reach out to independent, professional organisations. The following resources provide free, confidential support:

• Gamblers Anonymous Bangladesh: Peer support groups operating across Dhaka, Chittagong, and Sylhet. Meetings are free of charge and completely confidential.
• National Mental Health Helpline (Bangladesh): Provides counselling and referral services for gambling-related mental health concerns. Available in English and Bengali.
• Kaan Pete Roi: A volunteer-run emotional support helpline operating across Bangladesh, accessible by phone for individuals in distress.
• BeGambleAware (International): An internationally recognised responsible gambling resource offering online self-assessment tools, advice, and counsellor referrals in English.

8 How to Activate Your Controls

All responsible gaming tools on hellspin are accessible directly from your account — no lengthy process, no waiting period for restrictive controls. Here is how to get started:

• 1
  Log in to your hellspin account Navigate to the hellspin Login page and sign in using your registered credentials.
• 2
  Open Account Settings Click your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
• 3
  Navigate to Responsible Gaming Select the "Responsible Gaming" tab within your account settings. This section houses all available player protection tools in one place.
• 4
  Choose and configure your tool Select the control you wish to activate — deposit limit, loss limit, session time limit, reality check reminder, time-out, or self-exclusion. Enter your preferred values and confirm.
• 5
  Confirm activation All restrictive controls activate immediately upon confirmation. You will receive a confirmation email to your registered address. Keep this email as a record of your settings.